Our team are able to develop custom script for IVR (Interactive voice response) or manager call center for the following system based on Cisco Unified Communication:
- UCCX Unified Contact Center Express
- CUE Cisco Unity Express for CME and CUCM platform
- Finesse Gadgets Unified Contact Center Express Finesse Gadgets Development
Our standard module include:
- automatic forwarding of incoming calls based on information read from customer’s CRM or database.
- working hours and holiday management for multi-site company with SQL or XML as information backed
- script for approximate hold time and queue position to callers
- caller information get from database or web services and showed to phone’s display or used as scritps variables
- callers data showed into operator’s Cisco Agent Desktop
- multi-queue with call delivery based on agent skills (skill based routing)
Demo scripts are available for free in this page: Free UCCX script
